Frequestly asked questions
Frequently Asked Questions

From the recruitment homepage you can search for a vacancy by selecting the role you wish to apply for from the drop down menu. Alternatively you can search existing vacancies by clicking on the search vacancies button on the homepage.

If you don't have internet access at home, ask a relative, friend or neighbour if you can use their computer for your job search. Use of computers are free of charge at your local library and are also available in the reception of Ballard House.

You can set up your own email account for free through providers such as, and Just log onto their websites and follow the instructions.

Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your account if you are using a shared computer.

On the login page window click on the link that says “Forgotten your password?” You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your reset password link.

As long as you complete and submit your application by the closing time on the closing date of the position, there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure. Please note you will be automatically logged out of the system after 40 minutes of inactivity, so remember to save and exit if you are not actively completing your application.

Yes – you can print out a summary once you have fully completed any part (or all) of the application form.

After submitting your application, you will receive an acknowledgement email. Your application will be shortlisted following the closing date and if successful, you will be invited for interview. You will receive an email at each stage of the application process.

New vacancies are advertised on the site on an ongoing basis. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively you can register for specific vacancy alerts.

If you have applied online, we will contact you via email in most instances. However, if you have applied via another method then it will be dependant on the information you have provided.

Your details will be seen by the Recruitment Team and the recruiting managers responsible for the vacancy you have applied for. If you are successful in securing a role the details contained in your application will be used to form part of your employee record.

Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form.

In order to allow you as much flexibility as possible, you can revisit your form as many times as you need to before submitting it. It is not necessary to complete the application form in one visit. .

If, at any time, you want to change your password click on the ‘change password’ link at the bottom of the screen.