Prince Rock Depot
Permanent
37 hours per week
52 weeks per year
Grade C (£19,650 to £20,444)
Parking Officer Role Profile
An exciting opportunity has
arisen for an enthusiastic and self-motivated individual to join the Parking
Services team within Plymouth Highways.
This role is suitable for home
working (with an occasional requirements to attend a council office, currently
Prince Rock Depot). This role is suitable for flexible working subject to the
needs of the service.
The successful candidate will work within a back-office team
responsible for the following specialist functions; controlled parking schemes,
residential disabled driver parking bays and penalty charge notices
representations and appeals.
This technical role involves working in compliance with
legislation, policy, and procedures to provide the best outcomes for the
Council and providing exceptional customer care under the guidance of the
Parking Officer Team Leader.
The successful candidate must have good oral and written skills
to confidently respond to customer and member specialist service requests,
enquiries, and complaints. You will be responsible for taking ownership of
parking issues, seeing them through to resolution.
The successful candidate must have the confidence to identify and report risk to
management providing technical/professional expertise and advice. Be proactive
in monitoring and assist in implementing service improvements, changes in
legislation, relevant industry trends and any key decisions or advice which
impact Parking.
As part of the application form process, you will need to
outline how you consider your skills, experience and achievements meet the
requirements of the Parking Officer Role, with particular reference to the
essential criteria.
Plymouth City Council is an equal
opportunities employer. All applicants will be considered
for employment regardless of age, disability, gender reassignment, marriage/civil
partnership, pregnancy/maternity, race, religion/belief, sex, or sexual
orientation.
As
part of our commitment to promoting equality we offer guaranteed interviews to
those who meet the essential criteria and are considered disabled, have been in
Plymouth City Council care or are an Armed Forces Service Leaver within the
last two years
For more information or an informal discussion please contact Allison Brown on 01752 305589 or email Allison.brown@plymouth.gov.uk
Closing Date - Friday 30 September 2022