CORP/1000 - Customer Support Assistant x 3
£18,065 - £18,426

Ballard House Permanent 37 hours per week Grade B (£18,065 to £18,426)

Customer Support Assistant - Role Profile

This is a fantastic opportunity to join our busy Customer Services team, to join a growing team within the Service Centre at Plymouth City Council. The successful candidate will be providing administrative support tasks within the Business Support and Business Operations Team. This post holder will be responsible for providing quality clerical and administrative support across a range of departments within Customer and Corporate Services Directorate, contributing to the smooth and effective running of the service. Including financial support such as processing invoices, purchase orders and administration on our purchasing systems.

About the Role
- To deliver an excellent, customer focused service to internal and external customers – In writing, online, in person and over the phone
- Work towards developing a broader knowledge of the service, it’s working practices and procedures and working in line with these
- Deliver high quality administrative duties and support to a wide range of departments
- Working as part of a team to meet service standards and team targets
- Working with a wide range of internal computerised systems as well as Microsoft packages including Outlook and Excel

Shift Pattern
Full Time position
Working between 8.30am – 5pm Monday – Friday.

About you
-Functional skills in numeracy and literacy
-Commitment to ongoing personal and professional development within the workplace
-Experience of working as part of a team
-Strong written and verbal communication
-Good keyboard skills, experience on computers, including applications such as Microsoft Word and Excel
-Ability to work to tight deadlines, prioritise a varied workload in a sometimes pressurised environment

About Us Plymouth City Council as the local authority for the City of Plymouth provides services and information to many of the areas 250,000 residents as well as businesses in the city and visitors. Being the first point of contact for many Plymouth residents and are the face of the Council.

The Customer Service Strategy sets out the direction and actions to achieve the goal of improving:
- The way the Council serves its customers
- The way customers can interact with the Council
- The customer experience for those interacting with the Council
- Job satisfaction for staff enabling and empowering them to provide excellent customer service
- Service efficiencies

If you or someone you know would like to apply for the above opportunity, please apply using the online application form by clicking the ‘apply’ button below. Please use the ‘role profile’ hyperlink noted at the top of the advert, ensuring your application refers to how you meet the desirable and essential criteria noted in the role profile. CV’s will not be accepted

If you would like to discuss this role in more detail, please contact the Team Leader for Business Operations Jon Rich on 01752 304957

These positions are not suitable for Job Share

Closing Date: Thursday 14 November
Anticipated Interview Date:  Wednesday 20 November

















Vacancy Description
Ballard House Permanent 37 hours per week Grade B (£18,065 to £18,426)
 
Customer Support Assistant - Role Profile

This is a fantastic opportunity to join our busy Customer Services team, to join a growing team within the Service Centre at Plymouth City Council. The successful candidate will be providing administrative support tasks within the Business Support and Business Operations Team. This post holder will be responsible for providing quality clerical and administrative support across a range of departments within Customer and Corporate Services Directorate, contributing to the smooth and effective running of the service. Including financial support such as processing invoices, purchase orders and administration on our purchasing systems.

About the Role
- To deliver an excellent, customer focused service to internal and external customers – In writing, online, in person and over the phone
- Work towards developing a broader knowledge of the service, it’s working practices and procedures and working in line with these
- Deliver high quality administrative duties and support to a wide range of departments
- Working as part of a team to meet service standards and team targets
- Working with a wide range of internal computerised systems as well as Microsoft packages including Outlook and Excel

Shift Pattern
Full Time position
Working between 8.30am – 5pm Monday – Friday.

About you
-Functional skills in numeracy and literacy
-Commitment to ongoing personal and professional development within the workplace
-Experience of working as part of a team
-Strong written and verbal communication
-Good keyboard skills, experience on computers, including applications such as Microsoft Word and Excel
-Ability to work to tight deadlines, prioritise a varied workload in a sometimes pressurised environment

About Us Plymouth City Council as the local authority for the City of Plymouth provides services and information to many of the areas 250,000 residents as well as businesses in the city and visitors. Being the first point of contact for many Plymouth residents and are the face of the Council.

The Customer Service Strategy sets out the direction and actions to achieve the goal of improving:
- The way the Council serves its customers
- The way customers can interact with the Council
- The customer experience for those interacting with the Council
- Job satisfaction for staff enabling and empowering them to provide excellent customer service
- Service efficiencies

If you or someone you know would like to apply for the above opportunity, please apply using the online application form by clicking the ‘apply’ button below. Please use the ‘role profile’ hyperlink noted at the top of the advert, ensuring your application refers to how you meet the desirable and essential criteria noted in the role profile. CV’s will not be accepted

If you would like to discuss this role in more detail, please contact the Team Leader for Business Operations Jon Rich on 01752 304957

These positions are not suitable for Job Share

Closing Date: Thursday 14 November
Anticipated Interview Date:  Wednesday 20 November